Return & Refund Policy
At Verdoriia, operated by Shenzhen Lingai E-commerce Co., Ltd., we are committed to providing customers with a clear and fair return and refund process.
This policy explains how returns, refunds, and order cancellations are handled for purchases made through:
Order Cancellation
Cancellation requests may be submitted before your order enters the fulfillment process.
If your cancellation request is approved before processing begins, you will receive a full refund to your original payment method.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.
To request an order cancellation, please contact us as soon as possible:
Email:
service@verdoriia.com
Returns
We accept eligible return requests submitted within:
14 calendar days after receiving your order.
To qualify for a return, the item must:
- Be unused and remain in its original condition;
- Include original packaging and accessories where applicable;
- Include proof of purchase or order confirmation.
Please do not send products back before receiving return approval and instructions from our customer support team.
How to Request a Return
To request a return, please contact our customer support team:
Email:
service@verdoriia.com
Please provide:
- Your order number;
- The product you would like to return;
- The reason for the return;
- Photos or videos of the item when applicable.
Our team will review your request and provide return instructions after approval.
Return Address
Please do not send returns directly to our business registration address.
After your return request has been approved, our customer support team will provide:
- The appropriate return address;
- Return shipping instructions;
- Any additional information required for processing.
Returns sent without prior approval may not be accepted.
Return Shipping Cost
For preference-based returns, including:
- Changed your mind;
- Ordered the wrong item;
- Personal preference reasons;
customers are responsible for return shipping costs.
However, if an item arrives:
- Damaged;
- Defective;
- Incorrect;
- Significantly different from the product description;
we will provide an appropriate solution, including replacement, refund, or return assistance, at no additional cost to the customer.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to the original payment method within:
5–10 business days after the returned item has been received and inspected.
Please note that your payment provider or financial institution may require additional processing time before the refund appears in your account.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or payment account again;
- Contact your payment provider or financial institution;
- Contact our customer support team if the refund is still missing.
Email:
service@verdoriia.com
Contact Information
Brand Name:
Verdoriia
Legal Company Name:
Shenzhen Lingai E-commerce Co., Ltd.
Customer Support Email:
service@verdoriia.com
Business Address:
Shenzhen Longgang District,
Buji Street, Longzhu Community,
Dongnan No.20 Longzhu Garden,
Building B2, Floor 23,
Shenzhen, Guangdong Province, China